Support is provided by both local Lintronics's agents and directly from Lintronics, Israel.
The International service support system is based on four elements:
a. During first installation, in depth technical training is provided to the customer's staff by either the company representative or the local agent to ensure full understanding of operation, daily, and periodical maintenance and trouble shooting. Usually, this training ensures full satisfaction of the customer.
b. Free telephonic support for software and general trouble shooting support is provided by both the agents and Lintronics. Most of the daily needs are solved on this level.
c. Most common spare parts are provided by the agents or directly by Lintronics.
d. In case of unsolved problems by the above mentioned levels a technician is send to customer.